Shipping policy

Shipping & Dispatch Policy

Last Updated: February 2026

At Indian Draping Company, every order is carefully processed and packed with attention to quality and detail. By placing an order on our website, customers acknowledge, understand, and agree to the terms outlined in this Shipping & Dispatch Policy.

1. Order Processing & Dispatch

All orders are subject to processing, quality checks, packaging, and dispatch procedures before being handed over to our logistics partners.

Under normal operating conditions, orders are generally dispatched within the estimated timelines displayed on the website. However, dispatch timelines are estimates only and shall not be construed as guaranteed delivery commitments.

2. Special Circumstances & Extended Processing Time

Indian Draping Company reserves the right to extend order processing and dispatch timelines during periods of:

- Medical emergencies involving key management personnel or founders;

- Staff shortages;

- High order volumes;

- Natural disasters, extreme weather conditions, or force majeure events;

- Public holidays, transport disruptions, or courier network delays;

- Any unforeseen operational circumstances beyond the reasonable control of the company.

During such circumstances, dispatch timelines may extend up to 15 business days or more, depending on the nature and severity of the situation.

By placing an order, customers expressly acknowledge and agree that such delays may occur and shall not constitute a breach of contract by Indian Draping Company.

3. Delivery Timelines

Delivery timelines provided by courier partners are estimates only and may vary depending on location, courier performance, weather conditions, government regulations, or other external factors.

Indian Draping Company shall not be held responsible for delays occurring after the order has been handed over to the courier partner.

4. Customer Acknowledgement

By placing an order through our website, customers confirm that they have read, understood, and accepted this Shipping & Dispatch Policy, including the possibility of extended dispatch timelines during exceptional operational circumstances.

Customers are advised not to place orders if they require guaranteed delivery within a specific timeframe unless such commitment has been provided in writing by Indian Draping Company.

5. Cancellation Due to Dispatch Delays

Orders shall not be eligible for cancellation solely on the basis of dispatch delays occurring within the extended processing period specified under this policy.

Any cancellation requests shall remain subject to the company's Cancellation & Refund Policy in effect at the time of purchase.

6. Communication

Customers may contact our support team for order status updates. While we strive to provide timely updates, response times may also be affected during periods of exceptional operational circumstances.

Indian Draping Company appreciates the patience, understanding, and support of its customers during such periods.